Simple Survey Customer Service

Direct Source wants to bring on a Simple Survey Customer Service for its Koparkhairne, Mumbai team. Great for first-time job seekers. The team is filling 30 vacancies. The pay goes up to ₹22,500/month.

In the employer’s words

Simple Survey Customer Service Process Easy Selection Free Of Cost Job Pickup Drop Facility Available From Station. Type : Domestic | Languages : English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam

Candidate profile

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Skills: Bengali, Domestic, English, Gujarati, Hindi, Kannada, Malayalam, Marathi
• Basic English
• Freshers can apply
• Type: Domestic
• Languages: English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam
• You are polite and customer-first

Roles and responsibilities

In this role, you will:

• You will identify upsell opportunities where relevant.
• Resolve queries and complaints with patience and accuracy
• You'll escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets

Pay and perks

The salary for this role is ₹16,000 – ₹22,500 per month.

Job at a glance

• Location: Koparkhairne, Mumbai, Maharashtra
• Work mode: Work from office
• Vacancies: 30
• Employment type: Full time
• Timings: 09:30 am - 6:30pm | Monday to Saturday
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday

Apply today and take the next step in your career with Direct Source.