Simple Voice Customer Service

Looking for a Simple Voice Customer Service role in Seawoods-Darave, Mumbai? Direct Source is hiring now. There are 20 open positions. The pay goes up to ₹23,000/month. Great for first-time job seekers.

In the employer’s words

Opening For Simple Voice Customer Service ( Seawoods Location) 2 Min Walking Distance 12Th Pass . Average English Communication Required V3 . V3 Quality. Fresher Or Experience In Bpo Can Apply . Salary Fresher Naps 20K Inhand . Without Naps 20K Ctc 16500 Inhand. For Experience Up To 23K Inhand Plus Pfday Rotational Shift Of 9 Hours Between 8 Am To 7Pm . One Rotational Off. Salary Start From Day One . Immediate Joiner Required. Type : Domestic | Languages : English, Hindi

Skills and qualifications

• Open to freshers
• Education: 12th Pass
• Good knowledge of Domestic, English and Hindi
• Good English
• Freshers can apply
• Type: Domestic
• Languages: English, Hindi
• A customer-first, polite attitude

Salary

The salary for this role is ₹16,000 – ₹23,000 per month.

Day-to-day work

Here is what a typical day looks like:

• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails

Job at a glance

• Work location: Seawoods-Darave, Mumbai, Maharashtra
• Openings: 20
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Work mode: On-site
• Employment type: Full time
• Timings: 08am-07pm ( Any 9 hours) | One rotational week off

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