Soft Collection Process For Graduat

Start your next role as a Soft Collection Process For Graduat with Direct Source in Rabale, Mumbai. You can earn up to ₹20,000/month. There are 15 open positions. Freshers can apply.

Employer’s description

No Consultancy Charges.

What we are looking for

• Freshers are welcome to apply
• Tenth Pass or equivalent
• Comfortable with CRM tools, Complaint handling, Verbal communication, Hindi and English
• Basic English
• Freshers can apply
• Someone calm under pressure and polite

Roles and responsibilities

• You will identify upsell opportunities where relevant.
• You'll follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets.

Salary

The salary for this role is ₹15,000 – ₹20,000 per month.

Quick facts

• Work location: Rabale, Mumbai, Maharashtra
• Work mode: Work from office
• Job type: Full time
• Vacancies: 15
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with Direct Source.