Soft Collection Process

Join Direct Source as a Soft Collection Process in Bhandup, Mumbai. The pay goes up to ₹18,000/month. The team is filling 20 vacancies. Freshers can apply.

In the employer’s words

Soft Collection Process For Outbound Process. Type : Inbound, Domestic | Languages : English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam

Salary and benefits

The salary for this role is ₹15,000 – ₹18,000 per month.

Key responsibilities

Your main tasks will be to:

• Resolve queries and complaints with patience and accuracy.
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status.

Who can apply

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Comfortable with Bengali, Domestic, English, Gujarati, Hindi, Inbound, Kannada, Malayalam
• Basic English
• Freshers can apply
• Type: Inbound, Domestic
• Languages: English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam
• You are patient and calm under pressure

Job at a glance

• Location: Bhandup, Mumbai, Maharashtra
• Work mode: Office-based
• Vacancies: 20
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Timings: 09:30 am - 6:30pm | Monday to Saturday
• Job type: Full time

Ready to start? Upload your resume and apply to Direct Source today.