Survey Calling (Customer Service)

A new Survey Calling (Customer Service) role is open at Direct Source, Koparkhairne, Mumbai. Freshers can apply. 30 candidates will be hired for this role. The pay goes up to ₹28,000/month.

Note from the employer

Easy Selections - Salary Starts From Day One. Languages : English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam

Your responsibilities

In this role, you will:

• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• You will handle inbound and outbound customer calls, chats or emails.
• Resolve queries and complaints with patience and accuracy

Pay and perks

The salary for this role is ₹18,000 – ₹28,000 per month.

Requirements

• Freshers are welcome to apply
• Education: 12th Pass
• Good knowledge of Bengali, English, Gujarati, Hindi, Kannada, Malayalam, Marathi and Punjabi
• Basic English
• Freshers can apply
• Languages: English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam
• Someone patient and customer-first

Position details

• Job location: Koparkhairne, Mumbai, Maharashtra
• Working hours: 09:00 am - 8:0pm | Monday to Saturday
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Job type: Full time
• Openings: 30
• Work type: Office-based

Ready to start? Upload your resume and apply to Direct Source today.