Tata Inbound Customer Service

A new Tata Inbound Customer Service role is open at Direct Source, Ghansoli, Mumbai. There are 10 open positions. The pay goes up to ₹18,000/month.

In the employer’s words

Opening For( Tata Cfab Inbound Customer Service) In Ghansoli Mahape Locationqualification- Graduation Requiredneed- Good Communication Requiredsalary-16K In Handany Languagesalary-18K In Handshift- 9:00 Am To 8:00 Pm( Any 9 Hour Shift)Off- Rotational Week Off10 Minutes Walking Distance From Ghansoli Station. Type : Domestic | Languages : English, Hindi

What we are looking for

• Open to freshers
• Graduate or equivalent
• Good knowledge of Domestic, English and Hindi
• Good English
• Freshers can apply
• Type: Domestic
• Languages: English, Hindi
• You are customer-first and patient

Roles and responsibilities

In this role, you will:

• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant

Pay and perks

The salary for this role is ₹16,000 – ₹18,000 per month.

Job details

• Job location: Ghansoli, Mumbai, Maharashtra
• Job type: Full time
• Openings: 10
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Work type: Work from office
• Shift: Day Rotational Shift | One Rotational Week Off

Interested? Apply now on BetterJobs with your resume — Direct Source reviews applications regularly.