Westside Email And Chat Process

A new Westside Email And Chat Process role is open at Direct Source, Thane, Mumbai. The team is filling 20 vacancies. Freshers can apply. You can earn up to ₹30,000/month.

Employer’s description

Opening For Westside Email And Chat Process Hsc And Graduate With Good English Communication Required Fresher And Experience Can Apply Salary 18000 To 30000 Shift Timing 9:30 To 6:30 Location Thane Walkable Distance From Station Sunday Fixed Off Salary Start From Day One Salary Date Is 1St Of Every Month. Type : Domestic | Languages : Gujarati, Malayalam, Tamil, Telugu, Bengali, Kannada, Punjabi, Marathi, Hindi, English

Who can apply

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Good knowledge of Bengali, Domestic, English, Gujarati, Hindi, Kannada, Malayalam and Marathi
• Basic English
• Good English
• Freshers can apply
• Type: Domestic
• Languages: Gujarati, Malayalam, Tamil, Telugu, Bengali, Kannada, Punjabi, Marathi, Hindi, English
• Someone patient and customer-first

Compensation

The salary for this role is ₹18,000 – ₹30,000 per month.

Your responsibilities

In this role, you will:

• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system

Job details

• Location: Thane, Mumbai, Maharashtra
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 20
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based
• Employment type: Full time

Ready to start? Upload your resume and apply to Direct Source today.