Yes Bank Customer Service Executive

Direct Source is hiring a Yes Bank Customer Service Executive in Thane West, Mumbai. No experience? You can still apply. You can earn up to ₹22,000/month. The team is filling 30 vacancies.

In the employer’s words

Opening For Calling Process : Thane Kasarvadavali 45 Min.(Pick Up And Drop Facility Available From Thane Station).Process : Yes Bank Inbound Customer Service Plus Cross Sales Process.Need Graduate Fresher, Exp With V4 Very Good Communication Skillssalary : 18000 To 22000 In-Hand Plus Pf Plus Incentives.(Salary Date 1St Of Every Month)Day Rotational Shift Time ( Rotational One Week Off). Type : Domestic, Inbound | Languages : English, Hindi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam

Salary and benefits

Salary: ₹18,000 – ₹22,000 per month, based on skills and experience.

Requirements

• No prior experience needed — freshers can apply
• Education: Graduate
• Skills: Bengali, Domestic, English, Gujarati, Hindi, Inbound, Kannada, Malayalam
• Basic English
• Freshers can apply
• Type: Domestic, Inbound
• Languages: English, Hindi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam
• A customer-first, patient attitude

Roles and responsibilities

As a Yes Bank Customer Service Executive, your work will include:

• Identify upsell opportunities where relevant
• You'll escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status.
• You'll log every interaction and its outcome in the support system.
• You will handle inbound and outbound customer calls, chats or emails.
• Resolve queries and complaints with patience and accuracy

Job at a glance

• Work location: Thane West, Mumbai, Maharashtra
• Vacancies: 30
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Job type: Full time
• Working hours: 09:30 am - 6:30pm | Monday to Saturday
• Work mode: Office-based

Apply today and take the next step in your career with Direct Source.