Yes Bank (Dra) Process

A new Yes Bank (Dra) Process role is open at Direct Source, Bhandup, Mumbai. The pay goes up to ₹18,000/month. 15 candidates will be hired for this role.

What the job involves

In this role, you will:

• Handle inbound and outbound customer calls, chats or emails
• You'll identify upsell opportunities where relevant.
• You will log every interaction and its outcome in the support system.
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA

Salary and benefits

The salary for this role is ₹13,000 – ₹18,000 per month.

Who can apply

• Open to freshers
• 12th Pass or equivalent
• Skills: CRM tools, Active listening, Typing speed, Hindi and English
• Basic English
• Freshers can apply
• You are calm under pressure and patient

Position details

• Work location: Bhandup, Mumbai, Maharashtra
• Openings: 15
• Job type: Full time
• Timings: 09:30 am - 6:30pm | Monday to Saturday
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Work type: Office-based

Interested? Apply now on BetterJobs with your resume — Direct Source reviews applications regularly.