Customer Service Easy Selection

Directsource is looking for a Customer Service Easy Selection to join its team in Juinagar, Mumbai. 30 candidates will be hired for this role. You can earn up to ₹23,000/month. Freshers can apply.

In the employer’s words

Opening For Simple Voice Customer Service ( Seawoods Location) 2 Min Walking Distance 12Th Pass . Average English Communication Required V3 . V3 Quality. Fresher Or Experience In Bpo Can Apply . Salary Fresher Naps 20000 Inhand . Without Naps 20000 Ctc 16500 Inhand. For Experience Up To 23000 Inhand Plus Pfday Rotational Shift Of 9 Hours Between 8 Am To 7Pm . One Rotational Off. Salary Start From Day One . Immediate Joiner Required. Type : Domestic, Inbound | Languages : English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam

Who can apply

• Open to freshers
• Education: 12th Pass
• Comfortable with Bengali, Domestic, English, Gujarati, Hindi, Inbound, Kannada, Malayalam
• Basic English
• Freshers can apply
• Type: Domestic, Inbound
• Languages: English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam
• Someone patient and polite

What the job involves

In this role, you will:

• Escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• You will meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails

Salary and benefits

The salary for this role is ₹16,500 – ₹23,000 per month.

Job at a glance

• Work location: Juinagar, Mumbai, Maharashtra
• Working hours: 09:30 am - 6:30pm | Monday to Saturday
• Work mode: Work from office
• Job type: Full time
• Vacancies: 30
• Interview: 11:00 am - 4:00pm | Monday to Saturday

Ready to start? Upload your resume and apply to Directsource today.