Customer Service (Thane)

Start your next role as a Customer Service (Thane) with Directsource in Thane, Mumbai. 15 candidates will be hired for this role. You can earn up to ₹26,000/month.

In the employer’s words

*Customer Service Process*1 Year Experience Into Inbound Customer Service(1 Year Into The Same Company)No Gap More Than 3 Monthsage - 30 Max Salary Upto 22K In-Hand 26Ctc Sunday Offgood Communication Skills 9Am To 6Pm. 1 - 2 Years Experience Compulsory. | Type : Inbound | Languages : English

Day-to-day work

Your main tasks will be to:

• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets.
• Handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA.

Requirements

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Good knowledge of English and Inbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound
• Languages: English
• You are customer-first and calm under pressure

Salary

Compensation: ₹22,000 – ₹26,000 per month.

Quick facts

• Job location: Thane, Mumbai, Maharashtra
• Job type: Full time
• Work type: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 15
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with Directsource.