Easy Customer Service Calling

Directsource is looking for an Easy Customer Service Calling to join its team in Ghansoli, Mumbai. You can earn up to ₹18,000/month. 20 candidates will be hired for this role.

Employer’s description

Simple Telecalling For Inbound Outbound Process. Type : Domestic, Outbound, Inbound | Languages : Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam

Key responsibilities

As an Easy Customer Service Calling, your work will include:

• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA

Salary

The salary for this role is ₹16,000 – ₹18,000 per month.

Eligibility

• Open to freshers
• 12th Pass or equivalent
• Skills: Bengali, Domestic, Gujarati, Inbound, Kannada, Malayalam, Outbound, Punjabi
• Basic English
• Freshers can apply
• Type: Domestic, Outbound, Inbound
• Languages: Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam
• A customer-first, polite attitude

Quick facts

• Work location: Ghansoli, Mumbai, Maharashtra
• Openings: 20
• Working hours: 09:30 am - 6:30pm | Monday to Saturday
• Employment type: Full time
• Work type: Office-based
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Directsource.