Email & Customer Service 18K Freshe...

Directsource is looking for an Email & Customer Service 18K Freshe... to join its team in Ghansoli, Mumbai. There are 30 open positions. Salary is up to ₹25,000/month.

In the employer’s words

*Opening For Blended Process (50% Email 50% Voice ) Sleep Company ( Payroll) Digha Location**Hsc/Gradaute Fresher/Experience On Paper**Salary Fresher 18000 Inhand/Experience 23000- 25000 Inhand Depends On Interview**Shift Rotational Any 9Hrs Between 9Am-9Pm 1 Rotational Weekoff**Excellent English Communication Required V5 Quality**Salary Sta. Languages : English

Salary and benefits

Compensation: ₹18,000 – ₹25,000 per month.

What the job involves

• You will resolve queries and complaints with patience and accuracy.
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system

Skills and qualifications

• No prior experience needed — freshers can apply
• Minimum qualification: 12th Pass
• Skills: English
• Good English
• Freshers can apply
• Languages: English
• Someone patient and customer-first

Job at a glance

• Location: Ghansoli, Mumbai, Maharashtra
• Openings: 30
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time

Interested? Apply now on BetterJobs with your resume — Directsource reviews applications regularly.