Graduate Good English Customer Care

Directsource wants to bring on a Graduate Good English Customer Care for its Thane West, Mumbai team. Salary is up to ₹23,000/month. 30 candidates will be hired for this role. Great for first-time job seekers.

In the employer’s words

Pure Customer Care Associate With Good English Communication Graduate 22K In Hand Also Expected Ctc, Also Available Pick & Drop Facilities From Near By Station....!!!. Languages : Marathi, Tamil, Gujarati, Bengali, Hindi, Kannada, Punjabi, Telugu, Malayalam, English

Skills and qualifications

• Freshers are welcome to apply
• 12th Pass or equivalent
• Comfortable with Bengali, English, Gujarati, Hindi, Kannada, Malayalam, Marathi, Punjabi
• Basic English
• Good English
• Freshers can apply
• Languages: Marathi, Tamil, Gujarati, Bengali, Hindi, Kannada, Punjabi, Telugu, Malayalam, English

Compensation

Compensation: ₹18,000 – ₹23,000 per month.

What the job involves

As a Graduate Good English Customer Care, your work will include:

• You'll escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system
• You will meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant

Position details

• Location: Thane West, Mumbai, Maharashtra
• Employment type: Full time
• Work mode: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 30
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Directsource today.