In Bound Customer Service

A new In Bound Customer Service role is open at Directsource, Airoli, Mumbai. There are 20 open positions. You can earn up to ₹28,000/month.

Employer’s description

Opening For Inbound Customer Service Process ( Airoli Location 10 Min From Station)12Th Excellent English Communication ( Versant 5 Quality) Min 6 Months Experience In Bpo Voice Process On Paper10Am To 7Pm Fix Shift. One Rotational Off. Salary Starts From Day One . Salary Date Is 1St Of Every Month Salary 27000 Ctc 22500 Inhand. Languages : English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam

Your responsibilities

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy

Pay and perks

Salary: ₹13,000 – ₹28,000 per month, based on skills and experience.

What we are looking for

• No prior experience needed — freshers can apply
• 12th Pass or equivalent
• Comfortable with Bengali, English, Gujarati, Hindi, Kannada, Malayalam, Marathi, Punjabi
• Basic English
• Freshers can apply
• Languages: English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam
• Someone patient and customer-first

Quick facts

• Work location: Airoli, Mumbai, Maharashtra
• Openings: 20
• Work mode: Office-based
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Timings: 09:30 am - 6:30pm | Monday to Saturday
• Job type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Directsource.