Inbound Calling Process

Directsource is looking for an Inbound Calling Process to join its team in Bhandup, Mumbai. The pay goes up to ₹20,000/month. There are 20 open positions. Freshers can apply.

In the employer’s words

Opening For Inbound Calling Process Graduate Fresher - Good English Required Or Hsc Passed Required Salary 19000/-Shift Timing- 9:00Am To 6Pm Rotational Weekofflocation -Bhandup 10 Min Walking Distance From Station. Type : Inbound, Domestic | Languages : English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam

What you get

The salary for this role is ₹15,000 – ₹20,000 per month.

Who can apply

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Good knowledge of Bengali, Domestic, English, Gujarati, Hindi, Inbound, Kannada and Malayalam
• Basic English
• Good English
• Freshers can apply
• Type: Inbound, Domestic
• Languages: English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam
• A calm under pressure, polite attitude

Roles and responsibilities

• Escalate complex cases to the right team within the SLA
• You will follow call scripts and update customers on ticket status.
• You'll handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system

Job at a glance

• Location: Bhandup, Mumbai, Maharashtra
• Job type: Full time
• Timings: 09:30 am - 6:30pm | Monday to Saturday
• Work type: On-site
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Openings: 20

Click Apply to send your profile to Directsource. It takes less than a minute.