Inbound Customer Service Advisor

Start your next role as an Inbound Customer Service Advisor with Directsource in Thane West, Mumbai. Great for first-time job seekers. The pay goes up to ₹20,000/month. There are 11 open positions.

Employer’s description

Customer Service. Languages : English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam

What you get

Compensation: ₹18,000 – ₹20,000 per month.

Candidate profile

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Skills: Bengali, English, Gujarati, Hindi, Kannada, Malayalam, Marathi, Punjabi
• Good English
• Freshers can apply
• Languages: English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam
• Someone customer-first and polite

What the job involves

As an Inbound Customer Service Advisor, your work will include:

• You'll log every interaction and its outcome in the support system.
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant.

Position details

• Work location: Thane West, Mumbai, Maharashtra
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Openings: 11
• Working hours: 09:30 am - 6:30pm | Monday to Saturday
• Employment type: Full time
• Work type: On-site

Click Apply to send your profile to Directsource. It takes less than a minute.