Inbound Customer Service Advisor

Looking for an Inbound Customer Service Advisor role in Thane, Mumbai? Directsource is hiring now. You can earn up to ₹18,000/month. There are 30 open positions.

In the employer’s words

Hiring One Assist - Voicecustomer Service - Inbound Rotational Shifts1 Rotational Offhsc/Graduates Can Applyaverage To Good Comms - V3/V4Thane. Salary 16K In-Hand To 18K Inhand. Languages : Malayalam, Gujarati, Tamil, Telugu, Bengali, Kannada, Punjabi, Marathi, Hindi, English

Who can apply

• Open to freshers
• Education: 12th Pass
• Comfortable with Bengali, English, Gujarati, Hindi, Kannada, Malayalam, Marathi, Punjabi
• Good English
• Freshers can apply
• Languages: Malayalam, Gujarati, Tamil, Telugu, Bengali, Kannada, Punjabi, Marathi, Hindi, English
• Someone polite and calm under pressure

Pay and perks

Salary: ₹16,000 – ₹18,000 per month, based on skills and experience.

Key responsibilities

As an Inbound Customer Service Advisor, your work will include:

• Escalate complex cases to the right team within the SLA
• You'll follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system
• You'll meet quality, call-handling and satisfaction targets.

Quick facts

• Work location: Thane, Mumbai, Maharashtra
• Work type: Office-based
• Employment type: Full time
• Openings: 30
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Directsource.