Inbound Customer Service ( Fresher ...

A new Inbound Customer Service ( Fresher ... role is open at Directsource, Airoli, Mumbai. The pay goes up to ₹20,000/month. Great for first-time job seekers. The team is filling 30 vacancies.

Employer’s description

*Opening For Bank Of India Inbound Customer Service Airoli Location**9 Hours Shift* *Day Rotational Shift For Boys Till 1 Am Midnight . Day Rotational For Girls One Rotational Off* Graduate Pass / Pursuing Candidate With Average English V3 Required.*Salary 15000 Inhand* Salary Start From Day One. Salary Date Is 1St Of Every Month. Languages : Malayalam, Gujarati, Tamil, Telugu, Bengali, Kannada, Punjabi, Marathi, Hindi, English

Day-to-day work

• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA.
• You will meet quality, call-handling and satisfaction targets.

Requirements

• No prior experience needed — freshers can apply
• 12th Pass or equivalent
• Good knowledge of Bengali, English, Gujarati, Hindi, Kannada, Malayalam, Marathi and Punjabi
• Basic English
• Freshers can apply
• Languages: Malayalam, Gujarati, Tamil, Telugu, Bengali, Kannada, Punjabi, Marathi, Hindi, English
• Someone customer-first and calm under pressure

Pay and perks

You will be paid ₹15,000 – ₹20,000 per month.

Quick facts

• Work location: Airoli, Mumbai, Maharashtra
• Openings: 30
• Job type: Full time
• Work mode: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: Rotational shift

Interested? Apply now on BetterJobs with your resume — Directsource reviews applications regularly.