Inbound Customer Service

Directsource is hiring an Inbound Customer Service in Thane, Mumbai. No experience? You can still apply. You can earn up to ₹30,000/month. There are 20 open positions.

Employer’s description

Opening For Inbound Customer Service Process ( Haffle ) Thane Wagle Ashar It Park 12Th Pass Excellent English Communication Required V5 Quality And 1 Year On Paper Experience In Inbound Process In Same Company. No Gap Of More Than 3 Monthssalary 26000 Ctc And 22000 Inhand . 9 Am To 6 Pm Fix Shift . Sunday Fix Off. Max Age 30Salary Date Is 1St Of Every Month.

Candidate profile

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Skills: Verbal communication, Hindi and English, Complaint handling, CRM tools
• Basic English
• Freshers can apply
• Someone calm under pressure and patient

Salary and benefits

Compensation: ₹12,000 – ₹30,000 per month.

What the job involves

• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails

Quick facts

• Job location: Thane, Mumbai, Maharashtra
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Openings: 20
• Timings: 09:30 am - 6:30pm | Monday to Saturday
• Work type: On-site
• Job type: Full time

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