Inbound Customer Service

Directsource is looking for an Inbound Customer Service to join its team in Airoli, Mumbai. Salary is up to ₹24,000/month. 30 candidates will be hired for this role.

In the employer’s words

We Have Openings For Inbound Customer Service For Graduate Fresher Experience/ Kindly Share Your Resume For More Details. Type : Domestic, Inbound | Languages : English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam

Salary

Salary: ₹15,000 – ₹24,000 per month, based on skills and experience.

Your responsibilities

• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system

Who can apply

• No prior experience needed — freshers can apply
• Education: Graduate
• Good knowledge of Bengali, Domestic, English, Gujarati, Hindi, Inbound, Kannada and Malayalam
• Basic English
• Freshers can apply
• Type: Domestic, Inbound
• Languages: English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam
• A customer-first, calm under pressure attitude

Quick facts

• Location: Airoli, Mumbai, Maharashtra
• Timings: 09:30 am - 6:30pm | Monday to Saturday
• Vacancies: 30
• Work mode: Work from office
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Job type: Full time

Apply today and take the next step in your career with Directsource.