Inbound Customer Service

Looking for an Inbound Customer Service role in Thane, Mumbai? Directsource is hiring now. 30 candidates will be hired for this role. You can earn up to ₹23,000/month. Great for first-time job seekers.

Employer’s description

Opening For Inbound Pure Customer Service Location (Thane 20 Min Distance From Thane Station) Min 6 Month Experience In Calling Withgraduation Versant 4 Good Communication Salary 22 In-Hand Shift Timings 10 Am To 7 Pm With 1 Rotational Off Salary Start From Day One . Salary Date Is 1 St Of Every Month. Type : Inbound, Domestic | Languages : English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam

What you get

The salary for this role is ₹18,000 – ₹23,000 per month.

Day-to-day work

• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant

Eligibility

• Open to freshers
• 12th Pass or equivalent
• Skills: Bengali, Domestic, English, Gujarati, Hindi, Inbound, Kannada, Malayalam
• Basic English
• Freshers can apply
• Type: Inbound, Domestic
• Languages: English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam
• Someone customer-first and calm under pressure

Position details

• Work location: Thane, Mumbai, Maharashtra
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Openings: 30
• Job type: Full time
• Shift: 09:30 am - 6:30pm | Monday to Saturday
• Work mode: Office-based

Apply today and take the next step in your career with Directsource.