Inbound Customer Service

Directsource has an opening for an Inbound Customer Service based in Thane West, Mumbai. Freshers can apply. The team is filling 30 vacancies. The pay goes up to ₹22,000/month.

Note from the employer

Opening For Calling Process : Thane Kasarvadavali 45 Min.(Pick Up And Drop Facility Available From Thane Station).Process : Yes Bank Inbound Customer Service Plus Cross Sales Process.Need Graduate Fresher, Exp With V4 Very Good Communication Skillssalary : 18000 To 22000 In-Hand Plus Pf Plus Incentives.(Salary Date 1St Of Every Month)Day Rotational Shift Time ( Rotational One Week Off). Type : Domestic, Inbound | Languages : English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam

Who can apply

• No prior experience needed — freshers can apply
• Graduate or equivalent
• Comfortable with Bengali, Domestic, English, Gujarati, Hindi, Inbound, Kannada, Malayalam
• Good English
• Freshers can apply
• Type: Domestic, Inbound
• Languages: English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam
• You are patient and polite

What the job involves

• Resolve queries and complaints with patience and accuracy
• You will identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA

Salary

The salary for this role is ₹18,000 – ₹22,000 per month.

Quick facts

• Job location: Thane West, Mumbai, Maharashtra
• Shift: 09:30 am - 6:30pm | Monday to Saturday
• Work mode: Work from office
• Vacancies: 30
• Employment type: Full time
• Interview: 11:00 am - 4:00pm | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Directsource.