Inbound Customer Service

Directsource has an opening for an Inbound Customer Service based in Airoli, Mumbai. 30 candidates will be hired for this role. The pay goes up to ₹27,000/month.

In the employer’s words

We Have Openings For Customer Service/ Sales / Lead Generation/ Process Will Be Provided As Per Your Convenience/ Salary Will Be Depend On Experience And Communication/ Fresher Can Also Apply/ Easy Selection. Type : Domestic | Languages : English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam

Who can apply

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Good knowledge of Bengali, Domestic, English, Gujarati, Hindi, Kannada, Malayalam and Marathi
• Basic English
• Freshers can apply
• Type: Domestic
• Languages: English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam
• Someone polite and calm under pressure

Key responsibilities

As an Inbound Customer Service, your work will include:

• Log every interaction and its outcome in the support system.
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status.
• You'll identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy

Compensation

Salary: ₹15,000 – ₹27,000 per month, based on skills and experience.

Position details

• Job location: Airoli, Mumbai, Maharashtra
• Openings: 30
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Job type: Full time
• Work type: On-site
• Timings: 09:30 am - 6:30pm | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Directsource.