Inbound Customer Service Process

Join Directsource as an Inbound Customer Service Process in Rabale, Mumbai. You can earn up to ₹20,000/month. Freshers can apply. There are 10 open positions.

Employer’s description

Opening For Sbi Ib (Inbound Customer Service) Calling Process Rabale Location Walkable From Stationhsc Plus 6 Months On Paper Any Calling Experience. Salary 18500 To 19500 Inhand . No Pf Average English Required V3Linguistic - 17K For Fresher Day Shift 9.30 Am To 7Pm . One Rotational Off. Salary Starts From Day One. Salary Date Is 1St Of Every Month. Type : Domestic, Inbound | Languages : English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam

Day-to-day work

As an Inbound Customer Service Process, your work will include:

• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets

Requirements

• Open to freshers
• Minimum qualification: 12th Pass
• Comfortable with Bengali, Domestic, English, Gujarati, Hindi, Inbound, Kannada, Malayalam
• Basic English
• Freshers can apply
• Type: Domestic, Inbound
• Languages: English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam
• A patient, calm under pressure attitude

What you get

Salary: ₹15,000 – ₹20,000 per month, based on skills and experience.

Job details

• Location: Rabale, Mumbai, Maharashtra
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Vacancies: 10
• Job type: Full time
• Working hours: 09:30 am - 6:30pm | Monday to Saturday
• Work type: On-site

Interested? Apply now on BetterJobs with your resume — Directsource reviews applications regularly.