Inbound Customer Service Process

A new Inbound Customer Service Process role is open at Directsource, Rabale, Mumbai. Freshers can apply. There are 10 open positions. The pay goes up to ₹20,000/month.

In the employer’s words

Ltfsinbound Voice Process V3 Comms Rabale Location Walkable From Stationcustomer Service Experience Hsc Plus 6 Months To 1 Yearsalary- 20K In Hand Ctc9.30Am To 6.30Pm 1 Rotational Offsalary Starts From Day One.Salary Date Is 1St Of Every Month. Type : Domestic, Inbound | Languages : English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam

Who can apply

• Ideal for freshers starting their career
• Education: 12th Pass
• Comfortable with Bengali, Domestic, English, Gujarati, Hindi, Inbound, Kannada, Malayalam
• Basic English
• Freshers can apply
• Type: Domestic, Inbound
• Languages: English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam
• Someone polite and patient

What the job involves

In this role, you will:

• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system

What you get

Compensation: ₹16,000 – ₹20,000 per month.

Job at a glance

• Job location: Rabale, Mumbai, Maharashtra
• Shift: 09:30 am - 6:30pm | Monday to Saturday
• Job type: Full time
• Vacancies: 10
• Work mode: Work from office
• Interview: 11:00 am - 4:00pm | Monday to Saturday

Ready to start? Upload your resume and apply to Directsource today.