Non Tech Support Executive - Voice ...

Directsource is looking for a Non Tech Support Executive - Voice ... to join its team in Ghansoli, Mumbai. The pay goes up to ₹20,000/month. The team is filling 30 vacancies. Freshers can apply.

In the employer’s words

Esponding To Customer Inquiries Accurately And On Time, Through Various Channels, Including Phone, Email And Chat. Escalating Complex Issues To Higher Authorities When Necessary And Following Up On Resolutions. Maintaining Detailed And Accurate Records Of Customer Interactions And Inquiries. Type : International, Domestic, Sales, Outbound, Inbound, Mutual Funds | Languages : Hindi, Gujarati, Tamil, Telugu, Bengali, Kannada, Marathi, English | Preferred Experience In : Real Estate

Salary

Compensation: ₹17,000 – ₹20,000 per month.

Requirements

• No prior experience needed — freshers can apply
• Minimum qualification: 12th Pass
• Skills: Bengali, Domestic, English, Gujarati, Hindi, Inbound, International, Kannada
• Basic English
• Freshers can apply
• Type: International, Domestic, Sales, Outbound, Inbound, Mutual Funds
• Languages: Hindi, Gujarati, Tamil, Telugu, Bengali, Kannada, Marathi, English
• Preferred Experience In: Real Estate
• Someone polite and calm under pressure

Key responsibilities

• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• You will handle inbound and outbound customer calls, chats or emails.
• You'll escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system.

Position details

• Work location: Ghansoli, Mumbai, Maharashtra
• Employment type: Full time
• Work type: Office-based
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 30
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with Directsource.