Pure Customer Service Calling

Directsource has an opening for a Pure Customer Service Calling based in Rabale, Mumbai. The team is filling 20 vacancies. Great for first-time job seekers. Salary is up to ₹20,000/month.

In the employer’s words

Pure Customer Service Calling For Inbound Process Fresher Can Apply. Type : Domestic, Inbound | Languages : English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam

Skills and qualifications

• Open to freshers
• Minimum qualification: 12th Pass
• Good knowledge of Bengali, Domestic, English, Gujarati, Hindi, Inbound, Kannada and Malayalam
• Basic English
• Freshers can apply
• Type: Domestic, Inbound
• Languages: English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam
• You are patient and customer-first

Roles and responsibilities

• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant

What you get

Compensation: ₹16,000 – ₹20,000 per month.

Job at a glance

• Work location: Rabale, Mumbai, Maharashtra
• Shift: 09:30 am - 6:30pm | Monday to Saturday
• Vacancies: 20
• Work type: Work from office
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Job type: Full time

Interested? Apply now on BetterJobs with your resume — Directsource reviews applications regularly.