Pure Inbound Customer Service

Directsource wants to bring on a Pure Inbound Customer Service for its Turbhe, Mumbai team. Salary is up to ₹28,000/month. The team is filling 30 vacancies.

Note from the employer

*Opening For Unity Small Finance Bank ( Third Party Payroll ) Turbhe Bank Location*Pure Inbound Process Graduate With Excellent English Communication (V5) Plus 1 Year Experience On Paper Experience In Banking Inbound Customer Service On Paper *Cibil Score 650*Salary 32000 Ctc 28000 Inhand. Start From Day One . Day Rotational Shift . One. 1 - 2 Years Experience Compulsory. | Languages : Punjabi, Gujarati, English

Roles and responsibilities

• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant.
• You'll log every interaction and its outcome in the support system.

Eligibility

• 1 to 2 years of experience in a similar role
• Graduate or equivalent
• Skills: English, Gujarati, Punjabi
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Punjabi, Gujarati, English

Pay and perks

You will be paid ₹28,000 per month.

Position details

• Work location: Turbhe, Mumbai, Maharashtra
• Openings: 30
• Work type: Office-based
• Job type: Full time
• Interview timings: 11:00 AM - 5:00 PM | Monday to Saturday
• Timings: Day rotational, 1 rotational off

If this job suits you, apply now — shortlisted candidates will be contacted by Directsource.