Pure Inbound Customer Service

A new Pure Inbound Customer Service role is open at Directsource, Airoli, Mumbai. 20 candidates will be hired for this role. You can earn up to ₹20,000/month.

Employer’s description

Simple Customer Service Calling For Inbound Process. Type : Domestic, Inbound

Salary and benefits

Compensation: ₹15,000 – ₹20,000 per month.

Key responsibilities

• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• You'll identify upsell opportunities where relevant.

Skills and qualifications

• No prior experience needed — freshers can apply
• 12th Pass or equivalent
• Comfortable with Bengali, Domestic, English, Gujarati, Hindi, Inbound, Kannada, Malayalam
• Basic English
• Freshers can apply
• Type: Domestic, Inbound
• A calm under pressure, customer-first attitude

Job details

• Location: Airoli, Mumbai, Maharashtra
• Employment type: Full time
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Timings: 09:30 am - 6:30pm | Monday to Saturday
• Openings: 20
• Work type: Office-based

Apply today and take the next step in your career with Directsource.