Simple Customer Service Calling

Directsource has an opening for a Simple Customer Service Calling based in Ghansoli, Mumbai. You can earn up to ₹18,000/month. 20 candidates will be hired for this role.

In the employer’s words

Simple Customer Service Calling For Inbound Process. Type : Domestic, Inbound, Outbound | Languages : English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam

Requirements

• Open to freshers
• 12th Pass or equivalent
• Comfortable with Bengali, Domestic, English, Gujarati, Hindi, Inbound, Kannada, Malayalam
• Basic English
• Freshers can apply
• Type: Domestic, Inbound, Outbound
• Languages: English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam
• A patient, polite attitude

Pay and perks

Salary: ₹16,000 – ₹18,000 per month, based on skills and experience.

What you will do

Here is what a typical day looks like:

• Log every interaction and its outcome in the support system
• You'll resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant

Quick facts

• Job location: Ghansoli, Mumbai, Maharashtra
• Shift: 09:30 am - 6:30pm | Monday to Saturday
• Work type: Work from office
• Vacancies: 20
• Employment type: Full time
• Interview: 11:00 am - 4:00pm | Monday to Saturday

Ready to start? Upload your resume and apply to Directsource today.