Simple Customer Service Calling

Looking for a Simple Customer Service Calling role in Airoli, Mumbai? Directsource is hiring now. There are 20 open positions. Salary is up to ₹20,000/month.

Note from the employer

Simple Customer Service Calling For Inbound Process. Type : Domestic, Inbound | Languages : English, Hindi, Marathi, Punjabi, Bengali, Telugu, Tamil, Gujarati, Malayalam

Pay and perks

The salary for this role is ₹15,000 – ₹20,000 per month.

Who can apply

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Good knowledge of Bengali, Domestic, English, Gujarati, Hindi, Inbound, Malayalam and Marathi
• Basic English
• Freshers can apply
• Type: Domestic, Inbound
• Languages: English, Hindi, Marathi, Punjabi, Bengali, Telugu, Tamil, Gujarati, Malayalam

What you will do

• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets

Position details

• Location: Airoli, Mumbai, Maharashtra
• Work type: Office-based
• Vacancies: 20
• Employment type: Full time
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Working hours: 09:30 am - 6:30pm | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Directsource.