Simple Customer Service Fresher 17K...

Directsource is looking for a Simple Customer Service Fresher 17K... to join its team in Vashi, Mumbai. 30 candidates will be hired for this role. You can earn up to ₹21,000/month.

In the employer’s words

*Opening For Customer Service Process (Carwale) Vashi Location**Hsc/Graduate Fresher/Experience In Telemarketing Or Customer Service On Paper**Salary Upto 17000-21000 Inhand**Shift 8Am-8Pm (Any 9Hrs) 1 Rotational Weekoff**Excellent English Communication Required V5 Quality**Salary Starts From Day One. Age Max 32*. Languages : English

Roles and responsibilities

Your main tasks will be to:

• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system.
• You will meet quality, call-handling and satisfaction targets.
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• You'll identify upsell opportunities where relevant.

Candidate profile

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Comfortable with English
• Good English
• Freshers can apply
• Languages: English
• A polite, calm under pressure attitude

Compensation

Compensation: ₹17,000 – ₹21,000 per month.

Job details

• Work location: Vashi, Mumbai, Maharashtra
• Work mode: Office-based
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 30
• Employment type: Full time

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