Soft Collection

Directsource wants to bring on a Soft Collection for its Thane West, Mumbai team. No experience? You can still apply. 15 candidates will be hired for this role. Salary is up to ₹18,000/month.

Employer’s description

Customer Service. Languages : English, Hindi, Marathi, Punjabi, Bengali, Telugu, Tamil, Gujarati, Malayalam

What you get

The salary for this role is ₹15,000 – ₹18,000 per month.

Your responsibilities

• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• You will escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy

Skills and qualifications

• No prior experience needed — freshers can apply
• Minimum qualification: Graduate
• Good knowledge of Bengali, English, Gujarati, Hindi, Malayalam, Marathi, Punjabi and Tamil
• Good English
• Freshers can apply
• Languages: English, Hindi, Marathi, Punjabi, Bengali, Telugu, Tamil, Gujarati, Malayalam
• You are calm under pressure and polite

Quick facts

• Work location: Thane West, Mumbai, Maharashtra
• Work type: On-site
• Job type: Full time
• Working hours: 09:30 am - 6:30pm | Monday to Saturday
• Openings: 15
• Interview: 11:00 am - 4:00pm | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Directsource.