Customer Care Executive

Start your next role as a Customer Care Executive with Dmsn Media Private Limited in Village Kanjhawla, Delhi. The team is filling 2 vacancies. The pay goes up to ₹25,000/month.

Note from the employer

Customers Ke Calls, Whatsapp Messages Aur Queries Handle Karna.Orders, Delivery, Return, Refund Aur Replacement Se Related Queries Resolve Karna.Customer Complaints Ko Politely Handle Karna.Courier/Delivery Team Ke Saath Coordination Karna.Order Status Aur Shipment Tracking Update Dena.Customer Feedback Maintain Karna.Daily Customer Queries K. 1 - 2 Years Experience Compulsory. | Type : Outbound, Sales | Languages : Hindi, English

Salary and benefits

Compensation: ₹20,000 – ₹25,000 per month.

Candidate profile

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of English, Hindi, Outbound and Sales
• Female Only
• No English required
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Sales
• Languages: Hindi, English
• A customer-first, patient attitude

What you will do

• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• You will log every interaction and its outcome in the support system.
• Identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA

Job details

• Job location: Village Kanjhawla, Delhi, Delhi
• Job type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 2
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based

Interested? Apply now on BetterJobs with your resume — Dmsn Media Private Limited reviews applications regularly.