Email Support Executive

Dna Infotel Private Limited wants to bring on an Email Support Executive for its Virar West, Mumbai team. 3 candidates will be hired for this role. The pay goes up to ₹15,000/month.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Type : Inbound, Outbound | Languages : Marathi, Hindi, English

Your responsibilities

Here is what a typical day looks like:

• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system

Candidate profile

• 1–2 years of relevant experience
• Education: 12th Pass
• Good knowledge of English, Hindi, Inbound, Marathi and Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Outbound
• Languages: Marathi, Hindi, English
• You are calm under pressure and patient

Salary and benefits

Compensation: ₹14,000 – ₹15,000 per month.

Position details

• Work location: Virar West, Mumbai, Maharashtra
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 3
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Work from office

Apply today and take the next step in your career with Dna Infotel Private Limited.