Customer Care Officer

Join Dopehead Stores as a Customer Care Officer in Bavdhan, Pune. Great for first-time job seekers. The pay goes up to ₹15,000/month.

In the employer’s words

Hiring Customer Support & Social Media Executive For Dopehead Stores. Handle Customer Queries Via Whatsapp, Calls, Emails And Instagram Dms. Manage Order Tracking, Exchanges, Complaints And Customer Follow-Ups. Post Reels, Stories And Social Media Content, Respond To Comments, And Coordinate With Production And Dispatch Teams. Languages : Hindi, English

Roles and responsibilities

• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy.
• Follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant

What we are looking for

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Comfortable with English, Hindi
• Female Only
• Good English
• Freshers can apply
• Languages: Hindi, English
• A calm under pressure, polite attitude

Pay and perks

Compensation: ₹10,000 – ₹15,000 per month.

Position details

• Work location: Bavdhan, Pune, Maharashtra
• Interview: 10:00 AM - 7:00 PM | Monday to Saturday
• Work mode: Work from office
• Working hours: 10:00 AM - 7:00 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 1

If this job suits you, apply now — shortlisted candidates will be contacted by Dopehead Stores.