Telecaller

A new Telecaller role is open at Dravyam Fintech Pvt Ltd, Lal Chowk, Srinagar. Salary is up to ₹11,000/month. Great for first-time job seekers.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Day-to-day work

As a Telecaller, your work will include:

• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status

Eligibility

• Open to freshers
• 12th Pass or equivalent
• Comfortable with Hindi and English, Complaint handling, CRM tools, Typing speed
• Basic English
• Freshers can apply

Salary and benefits

The salary for this role is ₹10,000 – ₹11,000 per month.

Quick facts

• Job location: Lal Chowk, Srinagar, Jammu and Kashmir
• Openings: 1
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Work from office
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Dravyam Fintech Pvt Ltd today.