Customer Support Engineer

Efficient Distributor pvt ltd is hiring a Customer Support Engineer in Rasoolpura, Hyderabad. Salary is up to ₹32,000/month. There are 2 open positions.

Employer’s description

# Job Title: Customer Support Engineer (Cse)**Company:** Efficient Distributors Pvt. Ltd.**Location:**Rasoolpura, Hyderabad**Department:** Sales & Customer Support## About The Companyefficient Distributors Pvt. Ltd. Is An Authorized Distributor Of Leading Industrial Brands, Providing High-Quality Bearings, Power Transmission Products, Valv. More Than 2 Years Experience Compulsory. | Basic Excel, MS Word

Skills and qualifications

• 2+ years of experience in a similar role
• Graduate or equivalent
• Skills: Basic Excel, Ms Word
• Male Only
• Good English
• More Than 2 Years Experience Compulsory.
• Basic Excel, MS Word

Compensation

Compensation: ₹22,000 – ₹32,000 per month.

What you will do

• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• You will meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails

Job at a glance

• Job location: Rasoolpura, Hyderabad, Telangana
• Vacancies: 2
• Work mode: Office-based
• Shift: 10:30 AM - 6:00 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Efficient Distributor pvt ltd.