Customer Care Executive

Start your next role as a Customer Care Executive with Emagn Solutions Pvt Ltd in Sector 63 - Noida, Delhi. You can earn up to ₹32,000/month. 10 candidates will be hired for this role.

Note from the employer

Handle Inbound And Outbound Customer Calls Professionally.* Communicate Effectively With Customers In Hindi And English.* Understand Customer Concerns And Provide Accurate Solutions.* Register Product Complaints, Service Requests, Installation Requests, And Warranty-Related Cases.* Handle Angry Or Dissatisfied Customers Calmly And Professionally. 1 - 2 Years Experience Compulsory. | Type : Inbound, Outbound | Languages : Malayalam, Kannada, Tamil

What the job involves

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• You'll resolve queries and complaints with patience and accuracy.
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system

What you get

The salary for this role is ₹20,000 – ₹32,000 per month.

Requirements

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Skills: Inbound, Kannada, Malayalam, Outbound, Tamil
• Male Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Outbound
• Languages: Malayalam, Kannada, Tamil
• You are patient and customer-first

Job details

• Location: Sector 63 - Noida, Delhi, Delhi
• Job type: Full time
• Shift: 9:00 AM - 6:00 PM | Monday to Saturday
• Vacancies: 10
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based

Click Apply to send your profile to Emagn Solutions Pvt Ltd. It takes less than a minute.