Customer Care Executive

Emagn Solutions Pvt Ltd has an opening for a Customer Care Executive based in Sector 63 - Noida, Delhi. The pay goes up to ₹25,000/month. The team is filling 6 vacancies.

In the employer’s words

* Handle Inbound And Outbound Customer Calls Professionally. * Communicate Effectively With Customers In Hindi And English. * Understand Customer Concerns And Provide Accurate Solutions. * Register Product Complaints, Service Requests, Installation Requests, And Warranty-Related Cases. * Handle Angry Or Dissatisfied Customers Clam. 1 - 2 Years Experience Compulsory. | Type : Inbound, Outbound, Domestic, International | Languages : English, Hindi

Key responsibilities

• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system

Compensation

You will be paid ₹16,000 – ₹25,000 per month.

Skills and qualifications

• 1–2 years of relevant experience
• Education: 12th Pass
• Skills: Domestic, English, Hindi, Inbound, International, Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Outbound, Domestic, International
• Languages: English, Hindi
• You are calm under pressure and polite

Job details

• Job location: Sector 63 - Noida, Delhi, Delhi
• Job type: Full time
• Openings: 6
• Work mode: Work from office
• Interview: 12:00 AM - 3:00 PM | Monday to Saturday
• Timings: 9:00 AM - 6:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Emagn Solutions Pvt Ltd reviews applications regularly.