Customer Care Executive

Emagn Solutions Pvt Ltd wants to bring on a Customer Care Executive for its Sector 63 - Noida, Delhi team. Salary is up to ₹28,000/month. There are 10 open positions.

In the employer’s words

Handle Inbound And Outbound Customer Calls Professionally.* Communicate Effectively With Customers In Hindi And English.* Understand Customer Concerns And Provide Accurate Solutions.* Register Product Complaints, Service Requests, Installation Requests, And Warranty-Related Cases.* Handle Angry Or Dissatisfied Customers Calmly And Professionally. 1 - 2 Years Experience Compulsory. | Type : Inbound, Outbound, Domestic | Languages : Kannada, Malayalam, Tamil, English, Hindi

What you get

Salary: ₹16,000 – ₹28,000 per month, based on skills and experience.

Skills and qualifications

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of Domestic, English, Hindi, Inbound, Kannada, Malayalam, Outbound and Tamil
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Outbound, Domestic
• Languages: Kannada, Malayalam, Tamil, English, Hindi
• You are patient and polite

Roles and responsibilities

• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets

Quick facts

• Location: Sector 63 - Noida, Delhi, Delhi
• Work mode: Office-based
• Openings: 10
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:00 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with Emagn Solutions Pvt Ltd.