Call Quality Analyst

Enlist Management Consultants Private Limited is hiring a Call Quality Analyst in Salt Lake, Kolkata. The team is filling 2 vacancies. You can earn up to ₹17,500/month. Great for first-time job seekers.

In the employer’s words

Monitor And Audit Collection Calls As Per Quality Standards. Evaluate Agents Performance And Identify Process Gaps. Provide Feedback And Coaching To Collection Executives. Ensure Compliance With Company Policies And Calling Guidelines. Male Candidate Preferred. Should Have Collection Experience. Languages : Bengali, English, Hindi

Roles and responsibilities

Here is what a typical day looks like:

• Share market and competitor feedback with the team
• You'll follow up on leads and convert them into sales.
• Prepare quotations and close deals with decision makers
• Identify and approach new customers in the assigned territory
• Record visits, calls and orders in the CRM or daily report

Skills and qualifications

• No prior experience needed — freshers can apply
• Minimum qualification: Graduate
• Skills: Bengali, English, Hindi
• Male Only
• Good English
• Freshers can apply
• Languages: Bengali, English, Hindi
• You are confident and target-driven

Salary

Salary: ₹17,000 – ₹17,500 per month, based on skills and experience.

Job details

• Work location: Salt Lake, Kolkata, West Bengal
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 2
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Work type: Work from office

If this job suits you, apply now — shortlisted candidates will be contacted by Enlist Management Consultants Private Limited.