Call Quality Analyst

Shyamoli Paribahan Private Limited is looking for a Call Quality Analyst to join its team in Dunlop, Kolkata. You can earn up to ₹30,000/month. There are 2 open positions.

In the employer’s words

1. Conducting Qa Audits On Customer Interactions. 2. Monitored And Evaluated Customer Service Calls. 3. Providing Actionable Feedback To Agents For Performance Improvement. 4. Audit Findings And Trend Analysis. 1 - 2 Years Experience Compulsory.

Roles and responsibilities

In this role, you will:

• Achieve monthly sales and collection targets
• Explain products and offers clearly and handle objections
• Share market and competitor feedback with the team
• Identify and approach new customers in the assigned territory
• Prepare quotations and close deals with decision makers

Eligibility

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Comfortable with Local market knowledge, Presentation, Customer handling, Negotiation
• Female Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Someone target-driven and persuasive

What you get

The salary for this role is ₹20,000 – ₹30,000 per month.

Job details

• Work location: Dunlop, Kolkata, West Bengal
• Vacancies: 2
• Employment type: Full time
• Timings: 10:00 AM - 7:00 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office

Ready to start? Upload your resume and apply to Shyamoli Paribahan Private Limited today.