Field Collection Executive

Enlist Management Consultants Private Limited is hiring a Field Collection Executive in Airoli, Mumbai. Salary is up to ₹22,000/month. 15 candidates will be hired for this role.

Employer’s description

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. 1 - 2 Years Experience Compulsory.

Requirements

• 1–2 years of relevant experience
• Minimum qualification: Tenth Pass
• Good knowledge of CRM tools, Typing speed, Complaint handling and Active listening
• Basic English
• 1 - 2 Years Experience Compulsory.
• A patient, customer-first attitude

Salary

You will be paid ₹20,000 – ₹22,000 per month.

What you will do

• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails

Quick facts

• Location: Airoli, Mumbai, Maharashtra
• Openings: 15
• Work mode: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time

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