Email Support Executive

Eos Gloab is looking for an Email Support Executive to join its team in Thane West, Mumbai. The team is filling 10 vacancies. You can earn up to ₹19,000/month.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Type : Domestic, Sales | Languages : English, Hindi

Eligibility

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Comfortable with Domestic, English, Hindi, Sales
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic, Sales
• Languages: English, Hindi
• Someone customer-first and polite

What you will do

• Escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets.
• Handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy

What you get

Compensation: ₹15,000 – ₹19,000 per month.

Job details

• Location: Thane West, Mumbai, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Work mode: Work from office
• Openings: 10

Apply today and take the next step in your career with Eos Gloab.