Blended Process (Voice & Chat)

Epic Solutions is looking for a Blended Process (Voice & Chat) to join its team in Chandivali, Mumbai. 30 candidates will be hired for this role. No experience? You can still apply. You can earn up to ₹28,000/month.

Note from the employer

Foundever Hiring For Blended Process Chat & Calls, Us-Based E-Commerce Process, 5 Days Working With 2 Rotational Weeks Off. Freshers Can Also Apply Salary: * 0 To 1 Yr: 20K + 2500 Allow...+ Variable* 1 To 2 Years: 24K + 2500 Allow...+ Variable * 2 To 3 Years: 28K + 2500 Allow...+ Variable Us Shift: 5 Pm To 8 Am (Any 9 Hrs Shift) 1 Side Cab Availabl. Type : International | Languages : English

Who can apply

• No prior experience needed — freshers can apply
• Education: 12th Pass
• Good knowledge of English and International
• Good English
• Freshers can apply
• Type: International
• Languages: English
• You are patient and polite

Roles and responsibilities

• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• You'll resolve queries and complaints with patience and accuracy.
• Log every interaction and its outcome in the support system

Salary

You will be paid ₹20,000 – ₹28,000 per month.

Quick facts

• Location: Chandivali, Mumbai, Maharashtra
• Timings: rotational shift with 2 rotational week off
• Openings: 30
• Work mode: On-site
• Employment type: Full time
• Interview: 11:00 AM - 6:00 PM | Monday to Friday

If this job suits you, apply now — shortlisted candidates will be contacted by Epic Solutions.