Chat & Email Support

EPIC Solutions wants to bring on a Chat & Email Support for its Malad West, Mumbai team. There are 30 open positions. Salary is up to ₹18,000/month.

Employer’s description

Hsc Or Graduate Candidates Both Can Apply,Candidate Should Have Good Command Over English Language, Min 6 Months Of Experience In Any Domestic/International Bpo Is Required.18000 To 23000 Inhand/ Ctc * Day Shifts For Female-* (7Am 4Pm | 9Am 6 Pm | 12Pm -9 Pm)* Night Shifts 5Pm 2Am | 12 Am 9 Am | 4Pm -1 Am. 1 - 2 Years Experience Compulsory. | Languages : Hindi, English

Salary and benefits

The salary for this role is ₹15,000 – ₹18,000 per month.

Your responsibilities

Here is what a typical day looks like:

• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails.
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets.

Eligibility

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Good knowledge of English and Hindi
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, English

Quick facts

• Work location: Malad West, Mumbai, Maharashtra
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 30
• Job type: Full time
• Work type: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by EPIC Solutions.