Team Leader - Operations

Looking for a Team Leader - Operations role in Ghansoli, Mumbai? Epinet Info is hiring now. The pay goes up to ₹32,000/month. 2 candidates will be hired for this role.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Languages : Marathi, Hindi, English

Roles and responsibilities

• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails.
• Resolve queries and complaints with patience and accuracy.
• You will follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant

Salary

Salary: ₹26,000 – ₹32,000 per month, based on skills and experience.

Who can apply

• 2+ years of experience in a similar role
• 12th Pass or equivalent
• Good knowledge of English, Hindi and Marathi
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: Marathi, Hindi, English

Position details

• Location: Ghansoli, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Working hours: 9:45 AM - 7:00 PM | Monday to Saturday
• Vacancies: 2
• Work type: On-site

Interested? Apply now on BetterJobs with your resume — Epinet Info reviews applications regularly.