Customer Care Executive

Esampark Tech Solutions Private Limited wants to bring on a Customer Care Executive for its Sector 20 - Gurgaon, Delhi team. The pay goes up to ₹35,000/month. The team is filling 15 vacancies.

Note from the employer

International Voice Process. (5 Days A Week - Tuesday & Wednesday Week-Off). Make Or Receive Calls To Assist Customers With Pre-Sales And Post-Sales Purchases, Inquiries, And Appointment Scheduling. Maintain Detailed Records Of Interactions. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory. | Type : International, Outbound, Sales, Inbound | Marketing | Languages : English

What you will do

• Log every interaction and its outcome in the support system
• You'll identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets

Who can apply

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Comfortable with English, Inbound, International, Marketing, Outbound, Sales
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: International, Outbound, Sales, Inbound
• Marketing
• Languages: English

Salary and benefits

You will be paid ₹22,000 – ₹35,000 per month.

Job details

• Location: Sector 20 - Gurgaon, Delhi, Delhi
• Shift: 9:00 PM - 6:00 AM IST (US SHIFT) I 1 PM - 10 PM IST (UK-1 SHIFT) I 2 PM - 11 PM IST (UK-2 SHIFT)
• Work mode: Work from office
• Openings: 15
• Employment type: Full time
• Interview timings: 11:00 AM - 7:00 PM | Thursday to Monday

Apply today and take the next step in your career with Esampark Tech Solutions Private Limited.